Protect yourself from fraud

Some organizations claim to offer help to Canadian citizens who want to apply for a passport or other travel documents, like a NEXUS card. They try to sell information kits that outline how to apply. Some also falsely claim to be able to speed up the application process for a fee. These websites can look like an official government of Canada agency, however, they are not.

What you should know

Passport application and NEXUS application forms are free and available on the Passport Canada website and Canadian Border Services Agency website, respectively.

No third-party person or group can speed up the processing of your passport or NEXUS application.

You must apply in person at a passport office if you need urgent, express or pick-up services.

The NEXUS application must be processed by both the CBSA and the U.S. Customs and Border Protection.

NEXUS fees will be collected with your application.

Only passport service locations are authorized to collect passport processing fees.
Service locations include:

The User Fees Act regulates passport fees. We will never ask you to tell us the card security code on the back of your credit card when paying your passport fee.

Contact Passport Canada (Toll free: 1-800-567-6868) if you have any questions about passport or CBSA (Toll Free: 1-800-461-9999) for NEXUS applications. You can also visit a service location or visit your Member of Parliament Michael Chong’s office for help.

Identity theft

Contact Passport Canada if you think:
– you’ve been a victim of identity theft
– someone used your identity to falsely get a passport or travel document

You can get more information about identity theft from:

Canadian Anti-Fraud Centre:  Toll Free 1-888-495-8501

Office of the Privacy Commissioner of Canada: Toll Free 1-800-282-1376