The CRA is launching public online consultations to allow Canadians across the country to provide their feedback. The consultation period will run from April 23 to June 18, 2019, directly following the months during which most Canadians will have filed their income tax returns.
The purpose of the consultations is to listen and learn from Canadians, hearing not only about their past service experiences with the CRA, but also their expectations for the future. Their comments will supplement the input that the CRA receives through existing feedback channels, public opinion research, other consultations, call centres and social media, all of which are already contributing to service improvements.